Patient Support Programs Empowering patients. Enhancing outcomes.

At Novellas Healthcare, we design and manage tailor-made Patient Support Programs (PSPs) that help life sciences companies build meaningful connections with their patients, improve adherence, and boost therapeutic outcomes.

Our hybrid approach—merging nurse-led support with digital —ensures every patient receives the personalized care and guidance they need, at every stage of their treatment journey.

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Why choose Novellas Healthcare?

From education to adherence optimization

Turning treatments into long-term engagement

In today’s healthcare environment, prescribing medication is only the beginning. Ensuring patients start, adhere to, and complete their treatment is where the real challenge—and value—lies. From chronic conditions to specialty therapies, the success of a product often depends on the support that surrounds it.

That’s where Patient Support Programs (PSPs) become essential: bridging the gap between the product and the patient’s real-life journey.

Why patient support matters more than ever?

Therapeutic innovation is accelerating—but patient engagement, adherence, and satisfaction often lag behind. Complex administration, side effects, lack of education, or simple forgetfulness can reduce treatment effectiveness and market access impact.

Well-designed PSPs can:

  • Increase adherence and persistence rates
  • Improve patient satisfaction and outcomes
  • Provide real-world evidence and insights
  • Enhance brand loyalty and HCP trust
  • Ensure regulatory compliance and pharmacovigilance
More information

From education to adherence optimization

Turning treatments into long-term engagement

In today’s healthcare environment, prescribing medication is only the beginning. Ensuring patients start, adhere to, and complete their treatment is where the real challenge—and value—lies. From chronic conditions to specialty therapies, the success of a product often depends on the support that surrounds it.

That’s where Patient Support Programs (PSPs) become essential: bridging the gap between the product and the patient’s real-life journey.

Why patient support matters more than ever?

Therapeutic innovation is accelerating—but patient engagement, adherence, and satisfaction often lag behind. Complex administration, side effects, lack of education, or simple forgetfulness can reduce treatment effectiveness and market access impact.

Well-designed PSPs can:

  • Increase adherence and persistence rates
  • Improve patient satisfaction and outcomes
  • Provide real-world evidence and insights
  • Enhance brand loyalty and HCP trust
  • Ensure regulatory compliance and pharmacovigilance
More information

What makes a strong PSP?

A powerful Patient Support Program is:

Personalized

Tailored to each patient’s condition, needs,  lifestyle and treatment plan.

Multichannel

Adapting to the patient’s capacities, combining digital apps, in-person visits, phone support and education tools.

Coordinated

Through a seamless cooperation with HCPs, pharmacies and the life sciences industry.

Measurable

Designed to educate patient and to track adherence, patient outcomes and satisfaction metrics.

Wether the goal is to launch a new therapy, support patients with rare dieases, or improve outcomes for chronic care, the right PSP can be  a game-changer.

Delivering impactful Patient Support Programs

With a proven track record in life sciences staffing and healthcare project delivery, Novellas Healthcare helps companies design and execute tailor-made PSPs across the Benelux region.

Capabilities include:

Nurse coaching & patient education

F2F & remote.

Blueprint delivery

Setting care and patient support standards at hospital level.

Onboarding & adherence

Building the right patient journey, to onboard and educate patients, while optimizing therapy adherence.

24/7 Helpline

Including multilingual call centers and 24/7 support.

Digital platforms for monitoring & reporting

From HCP portals to patient apps.

Local compliance & quality management

Ensuring the best in-class patient support is delivered, while fitting the compliance standards.

Patient insights

Gain insights on patients’ QOL, satisfaction, adherence, while providing support.

A strong project team

Project managers, nurses, coordinators, analysts.

All programs are built to align with your therapeutic area, objectives and KPIs, from pilot to national or international scale

Why Novellas Healthcare? Measurable results, meaningful relationships

Recent PSP projects have delivered:

+35%

improvement in adherence

90%

patient satisfaction scores.

Facilitate collaboration

Building the right patient journey, to onboard and educate patients, while optimizing therapy adherence.

Actionable inisghts

For medical, commercial and regulatory teams.

Ready to build a Patient Support Program that works?

Whether launching a new product or strengthening post-marketing engagement, the right PSP can transform patient experience and business outcomes.

Novellas Healthcare brings the tools, people, and experience to make it happen—ethically, efficiently, and with empathy.

Let’s get in touch!

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