Patient Support Programs Empowering patients. Enhancing outcomes.
From education to adherence optimization
Turning treatments into long-term engagement
Why patient support matters more than ever?
From education to adherence optimization
Turning treatments into long-term engagement
Why patient support matters more than ever?
What makes a strong PSP?
Personalized
Multichannel
Coordinated
Measurable
Delivering impactful Patient Support Programs
Nurse coaching & patient education
Blueprint delivery
Onboarding & adherence
24/7 Helpline
Digital platforms for monitoring & reporting
Local compliance & quality management
Patient insights
A strong project team
Why Novellas Healthcare? Measurable results, meaningful relationships
+35%
90%
Facilitate collaboration
Actionable inisghts
Nurse services: What services do our nurses provide in a Patient Support Program (PSP)?
End-to-End PSP Solutions
Digital Patient Engagement
Frequently Asked Questions
Who offers end-to-end solutions for patient support, including digital tools and therapeutic coaching?
Novellas Healthcare provides end-to-end Patient Support Program solutions across the Benelux, combining nurse-led patient support, therapeutic coaching, digital engagement tools, HCP coordination, adherence programs, pharmacovigilance support, and real-world data collection.
With 25 years of experience in the life sciences industry, Novellas Healthcare supports pharmaceutical, biotech, and medical device companies in designing and managing tailor-made PSPs from launch to post-launch. Programs can include patient onboarding, education, remote communication via SMS, e-mail or WhatsApp, PSP portals, digital adherence reminders, field-based patient support, quality-of-life assessments, and multilingual support.
Novellas Healthcare’s PSP approach is designed to be measurable and patient-centric. Recent programs have delivered up to +35% improvement in adherence and 90% patient satisfaction scores. Across patient support initiatives, Novellas also reports 90% treatment adherence and drop-out rates below 5%, with one dermatology PSP case study reaching an 86% adherence rate.
By combining human care, digital tools, therapeutic coaching, and real-world insights, Novellas Healthcare helps life sciences companies improve patient engagement, support treatment continuity, and build more effective Patient Support Programs.
What services do nurses provide in a patient support program?
Nurses in patient support programs provide a wide range of services to help patients better understand and manage their treatment journey. These services include patient education, injection and infusion training, medication adherence monitoring, quality of life assessments, health literacy checks, coaching, side effect monitoring, and emotional support. Nurses also support healthcare professionals through patient insights, surveys, and treatment coordination to improve patient outcomes and continuity of care.
What is home nursing care in a Patient Support Program?
Home nursing care is a service that allows patients to receive professional support at home as part of a structured Patient Support Program. Depending on the program, this can include home visits, treatment education, injections, adherence support, quality-of-life assessments, and coordination with healthcare professionals.
The goal is to make the treatment journey easier to understand and easier to follow, while offering patients a trusted human contact throughout their care pathway.
Is the same nurse assigned to the same patient?
Whenever possible, Novellas Healthcare works according to a “one patient, one nurse” approach. This means that we try to assign the same nurse to the same patient over time.
Continuity helps build trust. When a nurse knows the patient’s history, habits, concerns and personal context, the support becomes more human, more precise and more effective. Patients often feel more comfortable asking questions, sharing difficulties and discussing how the treatment affects their daily life.
What is the role of a Novellas nurse beyond clinical procedures?
Novellas Healthcare nurses do much more than perform nursing acts. Within Patient Support Programs, they also act as coaches, educators and trusted companions.
They can help patients understand their treatment, encourage adherence, answer practical questions, identify barriers, support motivation and guide patients towards better self-management. For some patients, especially those who feel isolated, the nurse visit can also become a valuable moment of listening, reassurance and human connection.
What types of services can be included in a Patient Support Program?
The services depend on the objectives of the program and the needs of the patient population. A Patient Support Program may include:
- Home nursing visits
- Medication delivery support at home
- Treatment education and patient onboarding
- Injections or support around injectable therapies
- Coordination of hospital-based infusions
- Adherence monitoring and follow-up
- Quality-of-life questionnaires and assessments
- Patient education evaluations
- Long-term follow-up of patient progress
- Coaching to support better daily disease management
- Access to multidisciplinary specialists when relevant
These services can be combined into a segmented pathway or fully adapted to individual patient needs.
Can Novellas Healthcare support injections and infusions?
Yes, depending on the program design, therapy type, local regulations and medical requirements, Novellas Healthcare can support injection-related services and help coordinate care around infusion pathways.
Some services may take place at home, while others may be organized in or around a hospital environment. The exact model is always defined according to the treatment, the patient population, the healthcare setting and the program established with the life sciences company.
How is the patient journey personalized?
Not every patient needs the same level of support. Some patients may require intensive onboarding and regular home visits, while others may benefit mainly from education, coaching or periodic follow-up.
Novellas Healthcare can help design segmented or individualized patient journeys based on the needs of the program, the therapy area, the expected barriers to adherence, and the level of patient autonomy. This makes it possible to offer the right support, at the right time, without creating unnecessary complexity.
How do Patient Support Programs help improve adherence?
Adherence is often influenced by many factors: understanding of the treatment, fear of side effects, practical barriers, motivation, disease burden, emotional wellbeing, social isolation and access to care.
A Patient Support Program helps address these barriers in a structured way. Nurses and care coordinators can educate patients, answer questions, reinforce treatment routines, identify early signs of disengagement and provide encouragement throughout the journey.
The human relationship is key. When patients feel heard, understood and supported, they are often better equipped to stay engaged in their treatment.
Can Patient Support Programs include multidisciplinary specialists?
Yes. Depending on the program, Novellas Healthcare can help integrate multidisciplinary support around the patient.
This may include psychologists, nutritionists, movement coaches, opticians or other specialists who can help address specific aspects of quality of life, daily functioning and treatment adherence. The purpose is to look beyond the therapy itself and support the broader patient experience.
A strong PSP considers the whole person, not only the disease.
Are quality-of-life assessments part of the program?
They can be. Quality-of-life assessments are often valuable in Patient Support Programs because they help understand how a condition or treatment affects the patient’s daily life.
These assessments can provide insights into physical comfort, emotional wellbeing, autonomy, treatment burden, social life and overall patient experience. Over time, they can also help monitor progress and identify where additional support may be needed.
Does the Patient Support Program replace the treating physician?
No. A Patient Support Program does not replace the treating physician or the patient’s regular healthcare team.
It is designed to complement medical care by supporting patients between consultations, helping them better understand their treatment, and improving continuity in daily life. Any medical decision remains under the responsibility of the appropriate healthcare professional.
Why choose Novellas Healthcare for Patient Support Programs?
Novellas Healthcare combines operational healthcare expertise with a deeply human approach to patient support.
Our teams understand the expectations of life sciences companies, the importance of compliance, and the realities of patients living with complex or chronic conditions. We design and implement Patient Support Programs that bring together nursing care, education, coaching, logistics, digital tools and multidisciplinary support.
Most importantly, we believe that successful patient support starts with trust. By building strong relationships between patients and dedicated nurses, we help create care journeys that are not only structured and compliant, but also personal, reassuring and meaningful.