How to increase HCP engagement in a Patient Support Program?

While many pharmaceutical companies are highlighting their patient-centric care, fostering strong relationships between healthcare professionals (HCPs) and patients is also pivotal.
Patient Support Programs (PSPs) serve as the intermediary in bridging the gap between pharmaceutical companies, healthcare providers, and patients.

Moreover, with the rise of digital solutions, an online HCP portal has become an indispensable asset for facilitating patient registration, but also its follow-up.

Why HCP Engagement Matters

Effective HCP engagement can significantly influence patient adherence and satisfaction, ultimately leading to improved health outcomes.

Active involvement from HCPs ensures a seamless and comprehensive healthcare journey for patients, thereby establishing trust and enhancing the overall patient experience.

Novellas Healthcare conducts yearly surveys to measure HCP satisfaction within the programs.
On average, 90% of the HCPs are very satisfied with the Patient Support Programs in which they are involved.
Even 96% of them would recommend PSPs to other peers.

The Role of Online HCP Portals in PSPs

An online HCP portal serves as a centralized platform for streamlined communication, data management, and patient progress tracking.

With a user-friendly interface, HCPs can effortlessly register patients, access real-time updates on patient adherence and visit reports, and provide timely interventions.

Novellas Healthcare, a leading player in the healthcare industry, specializes in developing tailored, online HCP portals, providing a seamless experience for both HCPs and patients.

Through the HCP portal from Novellas Healthcare, doctors can register their patients in a few seconds. They also have direct access to very useful information such as:

  • Visit reports from nurses and other HCPs (psychologists, dieticians, movement coaches)
  • Quality Of Life evolution
  • Therapy Adherence evolution
  • Next visits planned
  • Blood sampling results

Best Practices for Increasing HCP Engagement

  • Seamless Integration: Integrate the online HCP portal within the existing HCP workflow, ensuring minimal disruption and efficient adoption.
  • Customized Training: Offer comprehensive training sessions to HCPs for a smooth transition to the online portal, enabling them to utilize its features effectively.
  • Data-Driven Insights: Provide HCPs with detailed patient insights and analytics, enabling them to make informed decisions and personalized recommendations.
  • Regular Communication: Foster consistent communication channels between HCPs and patients, encouraging ongoing support and guidance.
  • Outcome Evaluation: Regularly assess the impact of the PSP on patient outcomes, gathering feedback from HCPs to refine and optimize the program further.

Curious to know more about the potential of HCP portals?

Reach out to Tom Torfs to schedule a demo and discover how Novellas Healthcare can elevate your Patient Support Program to new heights.

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