Patient Experience Manager

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  • Hybrid
  • Outsourcing
  • Pharma/biotech
  • Patient Experience Manager

In an innovative and fast-evolving pharmaceutical environment, this organisation places strong emphasis on improving the patient experience. Through dedicated patient support programmes, it aims to address unmet needs of patients with complex diseases, particularly in the field of neurology. The approach is centred on collaboration, compliance, and delivering a tangible impact on patients’ quality of life.

Vacancy information

As a Patient Experience Manager, you will act as a true operational orchestrator within a neurology patient support programme. You will play a key role in managing, optimising, and continuously improving activities, while closely collaborating with various internal teams and external partners.

Responsibilities

  • Actively contribute to strategic decisions related to the PSP (Patient Support Programme)
  • Manage day-to-day operations and ensure internal tools and materials are kept up to date
  • Collaborate with cross-functional teams, including the Neuro Brand Team
  • Provide support to field teams and respond to healthcare professionals’ requests
  • Analyse data rigorously to generate meaningful insights
  • Ensure strict compliance with regulations and internal procedures
  • Contribute to continuous process improvement and incident resolution

Requirements information

  • Highly operational mindset with strong organisational skills
  • Excellent analytical skills and critical thinking
  • Ability to manage multiple priorities simultaneously
  • Autonomous, proactive, and highly motivated
  • Strong stakeholder management skills
  • Good command of English and French (or Dutch with a basic knowledge of French)

What do we offer

  • A strategic, high-impact assignment within an innovative environment
  • A rewarding experience within an expert and collaborative team
  • Exposure to complex, high-value projects
  • A concrete opportunity to transition into a permanent role
  • A varied role combining strategy, operations, and analytics

Novellas Healthcare is an equal opportunity employer. We welcome every talent and do not discriminate based on gender, ethnicity, religion, disability, sexual orientation or any other personal characteristic.

Regular application

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Myriam Van Londersele

Vacancy ID: V-0831

Sr. Staffing Manager

3224560000

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